Counselling & Psychological Support Services
Counselling at the Gender Centre
- We are committed to achieving this with fairness and integrity.
- We aim to provide a high quality counselling service which acknowledges human rights and ensures respect, dignity and confidentiality. It is of a particular concern to remove barriers to clients' achievements resulting from their gender, age, cultural and national background, socio-economic background or disability.
- We will ensure that our service operates within the bounds of ethical guidelines, and the relevant codes of behaviour for psychologists, counsellors and social workers, including the maintenance of client confidentiality.
- We will ensure access and equity issues are met for all.
- Counselling to all clients of the Gender Centre;
- Counselling to partners and families of clients of the Gender Centre;
- Confidentiality contract (see below);
- M.T.F. and F.T.M., transgender parents, over 55s and transgender youth support groups;
- Referrals to psychiatrists, endocrinologists and other specialists;
- Supervision to counsellors who have a transgender client; and
- Placement opportunities to student counsellors.
- alcohol & other drugs;
- sexual health;
- accommodation; and
- surgery options.
- Harry Benjamin International Gender Dysphoria Association (H.B.I.G.D.A.);
- Clinical Member of the Counsellors and Psychotherapists Association of N.S.W. (CAPA);
- Registered member of the Psychotherapists and Counsellors Federation of Australia (P.A.C.F.A.); and
- Australian Society of Sexuality Educators, Researchers and Therapists (ASSERT)
- Please don't hesitate to send our Counsellor an email
How does the Counselling service work
Step 2 The counsellor will contact you to arrange your first session with us
Step 3 Your Counsellor will provide you with counselling sessions
Step 4 After you finish all your sessions visit your GP for a review
The Gender Centre Inc. Counselling Contract
Terms and ConditionsConfidentiality:
The counsellor keeps all notes under lock and key in the filing cabinet in the counselling room.
The counsellor may seek supervision on your situation in keeping with the "Psychotherapists and Counsellors Federation of Australia (P.A.C.F.A.) Ethical Guidelines", thus:
Counsellors and supervisors are responsible for protecting the client's rights of confidentiality in the supervisory context by ensuring that shared information is disguised appropriately.
Supervision is a professional requirement for a counsellor to be registered in N.S.W.
"Counsellors and Psychotherapists Association of N.S.W. Inc. Code of Ethics and Good Practice" states:
Circumstances may arise where a counsellor believes that a client is at risk of imminent self-harm or imminent harm to others. Such situations may give rise to exceptions to confidentiality.
Cancellation Policy for Counselling & PSS
Due to the high number of requests for counselling,within both programs & the waiting time to get an appointment, we now require a minimum of 24 hours’ notice to cancel an appointment. If you cannot attend a booked appointment, please call 9519 7599 at least one business day prior to the booking, and let reception know.
If you fail to attend an appointment without informing the Gender Centre, you will lose any future bookings and will be required to re-book for counselling and wait until new appointments are available.
Psychological Support Services
The PSS service provided by The Gender Centre is a short term face to face psychological service providing 9 sessions at no cost to the client our psychologist's have expertise in working with adults young people and children.To be eligible for the PSS, an individual must be referred in by a G P. ( Please note if you are out of the CESPHN area you can still accsess the psychologist by obtaing a referral from your GP along with a Mental Health plan that way we can bulk bill you )
The psychological support service is particularly suitable for underserviced and/or hard to reach populations: i.e transgender gender questioning and gender diverse people.
This service is seen to be benificial for clients who may benefit from short term treatment, and are unable to access other available psychological services
Eligibility to the Psychological Support Service
- Young people (12-25 years)
- People who identify as Aboriginal and/or Torres Strait Islander
- People from Culturally and Linguistically Diverse (CALD) backgrounds
- People who have attempted, or who are at risk of suicide, or self-harm
- Other underserviced groups, including:
- Adults who are, or are at risk of becoming homeless
- Must be transgender gender diverse and or gender questioning
How does the Psychological Support Service (PSS) work
The Psychological Support Services provides FREE short term face-to-face Psychological therapies for people experiencing mild to moderate mental health concernsStep 1 A referral to the PSS is made by a GP and faxed to 95198200 or emailed to firstname.lastname@example.org please ensure that a contact number has been provided on your referral letter
Step 2 Once we have received your referral letter from your GP the psychologist will contact you to arrange your first session
Step 3 Your psychologist will then provide you with 9 face to face sessions
Step 4 After you finish all your sessions visit your GP for a review and any need for further sessions
If you are new to the counselling service please fax through your GP referral letter to the Gender Centre on 9519-8200 and download and complet the counselling form and bring it in with you to your first appointment.